Coaching Disclaimer

Our coaching services are designed to support personal growth, emotional intelligence, confidence, mindset, communication, and behavioural change.

Coaching is a collaborative and forward-focused process intended to help clients develop greater self-awareness, clarity, and intentional action.

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Coaching is not therapy, counselling, psychotherapy, psychiatric treatment, legal advice, financial advice, or medical advice.

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Our services are not intended to diagnose, treat, or cure any mental health condition or medical condition. If you are experiencing severe mental distress, crisis, or require medical or therapeutic support, please contact an appropriate qualified professional or emergency service.

 

Client Responsibility

By engaging in coaching, you acknowledge that you are responsible for your own decisions, actions, wellbeing, and results. Coaching outcomes will vary from person to person, and we do not guarantee specific personal, professional, financial, or relationship outcomes. Clients are encouraged to seek specialist support where appropriate, including medical, therapeutic, legal, or financial advice.

 

Scope of Service

Our coaching may include areas such as emotional intelligence, mindset, confidence, communication, relationships, leadership, boundaries, resilience, and personal development. All coaching is educational and developmental in nature and should not be treated as a substitute for therapy, counselling, or other regulated professional services.

 

Confidentiality

We treat client information with respect and care. Information shared during coaching sessions will be kept confidential unless:

• you give permission for information to be shared;

• disclosure is required by law;

• there is a concern about serious risk of harm to you or another person;

• safeguarding concerns arise involving a child or vulnerable adult.

 

Safeguarding and Risk

If we believe there is a serious risk to your safety or the safety of another person, we may need to break confidentiality and contact appropriate services or authorities. Our coaching services are not suitable for crisis support. If you require urgent help, please contact emergency services or a qualified crisis support provider.

 

Booking, Payment, and Cancellations

Payment is required in advance unless otherwise agreed. If you need to cancel or reschedule a session, please provide at least 24 hours’ notice. Sessions cancelled with less than 24 hours’ notice may be charged in full. Missed sessions or no-shows are non-refundable.

If we need to reschedule a session, we will offer an alternative appointment as soon as possible.

For coaching packages, any package-specific expiry dates, payment plans, or refund terms will be stated at the time of purchase.

 

Lateness

If you arrive late, the session will still end at the scheduled time unless otherwise agreed. If you are more than 15 minutes late without notice, the session may be treated as a missed appointment.

 

Refunds

Single sessions and coaching packages are generally non-refundable once used or once the coaching service has begun, except where required by law.

If you purchase online, any statutory cancellation rights and service-related exceptions will apply as set out at checkout and in your booking terms. UK distance selling rules can require clear pre-contract information and cancellation information, so your checkout wording should match how you actually deliver the service.

 

Results Disclaimer

We do not guarantee any specific outcomes, results, earnings, relationship changes, business performance, or personal transformation from coaching. Results depend on many factors, including your personal circumstances, commitment, consistency, and actions.

 

Testimonials Disclaimer

Testimonials and client reflections shared on this website or in our materials are individual experiences and are not a guarantee of future results.

 

Website and Content Disclaimer

All content on this website, in downloads, newsletters, social media, workshops, and coaching materials is provided for general information and educational purposes only.

While we aim to provide thoughtful and accurate information, we make no warranties or guarantees regarding completeness, suitability, or applicability to your individual circumstances.

 

Complaints

If you are unhappy with any part of our service, please contact us first so we can try to resolve the matter promptly and fairly.

 

Contact

R&V Mindset Duo

 

Email: info@rvlifecoach.co.uk

Phone: 07985 688610